Form does not update underlying sheet
Hi all,
I've seen this in previous posts, but have not seen a resolution mentioned.
I have a form that takes submissions and updates a sheet. It has worked fine for a few days. But now the updates never make it to the sheet.
I have automation to receive a notification on submissions. So I see the data that should be populating. I also can see the entry in activity log for the sheet. However it never creates a new row.
There are no filters applied.
I've opened a case, but have not received any feedback yet.
Thanks in advance!
Answers
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I hope you're well and safe!
Do you have any other workflows that move rows from the sheet?
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks for the reply.
The only automation is getting a notification on update.
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Happy to help!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Thanks for the feedback. I have opened a ticket.
I know! Strangest thing.
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Excellent!
You're more than welcome!
Feel free to report back what the issue was.
✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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