Form does not update underlying sheet

Nathan Nolen

Hi all,

I've seen this in previous posts, but have not seen a resolution mentioned.

I have a form that takes submissions and updates a sheet. It has worked fine for a few days. But now the updates never make it to the sheet.

I have automation to receive a notification on submissions. So I see the data that should be populating. I also can see the entry in activity log for the sheet. However it never creates a new row.

There are no filters applied.

I've opened a case, but have not received any feedback yet.

Thanks in advance!

Andrée Starå

Hi @Nathan Nolen

I hope you're well and safe!

Do you have any other workflows that move rows from the sheet?

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Nathan Nolen

Thanks for the reply.

The only automation is getting a notification on update.

Andrée Starå

@Nathan Nolen

Happy to help!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

Nathan Nolen

Thanks for the feedback. I have opened a ticket.

I know! Strangest thing.

Andrée Starå

@Nathan Nolen

Excellent!

You're more than welcome!

Feel free to report back what the issue was.

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