My time-based automated workflow is not emailing contacts

Katie Lafferty
Katie Lafferty ✭✭✭
edited 03/09/23 in Smartsheet Basics

I created sheet and added 3 columns:

  1. Date Last Inspection
  2. Inspection Cycle (dropdown: Annual, Bi-Annual, Monthly)
  3. Contact Email (inspections)

I setup an Automation "Notify Contact Inspection is Due (Annual)"

  1. Trigger 365 days after a date on 'Date Last Inspection'
  2. Condition 'Inspection Cycle' is one of: Annual
  3. Alert someone: Send to contacts in a cell" Contact Email (Inspections)

When I back-date the Date column for 365 days ago and save, it doesn't email the contact.

Note: My Notifications under personal setting is checked to include my changes & Automation settings is 'Unrestricted'