Recent issues with PBI Connectors?

Amanda Alv

Good Morning,

Many in my company had issues accessing Smartsheet for a few hours on 2/28 and now multiple PBI connectors seem to be broken. Has anyone else had this issue and hopefully found a resolution? Really hoping we don't have to rebuild them!

We are seeing an "Expression Error, the key didn't match any rows in the table". We have tried to troubleshoot but still looking for the fix.

Thanks!

Genevieve P.

Hi @Amanda Alv

As this is an error message from Power Bi, I would suggest potentially posting in the Power BI Community. I found two threads in their Community with similar errors:

• how to resolve Power BI error - the key didn't match any rows in the table
• Expression Error.: The key didn't match any rows in the table

I will note that the connection interruption on 2/28 was fully resolved (here's the report from that day) and there are no current incidents on our Status Page.

I hope that helps!

Genevieve

Amanda Alv

Thank you so much Genevieve!