Dashboard Embedded Content Not Showing in Desktop App

Morris

I mostly use the desktop app when working with Smartsheet rather than a browser. I created a dashboard with embedded OneDrive content. I can see that embedded content when I view the dashboard in a web browser, but not when viewing it in the desktop app. Instead, the dashboard in the desktop app shows a Microsoft 365 logo placeholder with a message to "Please sign in to view this file". I click to sign in and it looks like it is opening a browser window, but then closes and nothing happens. How do I view embedded OneDrive content on a dashboard in the desktop app? Thank you!

Andrée Starå

Hi @Morris

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Macorne

Curious if this was resolved - I am having a similar issue. I don't usually use the desktop app but decided to try it out and now one of the dashboards I use regularly is not displaying as intended due to the lack of embedded content.