Does anyone know how to disengage Elevate phone system from Smartsheet?

tjernejcic

I have 2 separate smartsheet accounts with 2 unrelated organizations. One organization uses a product called Elevate for routing phone calls and internal support. Unfortunately, this is bleeding into my other, unrelated account and preventing me from entering phone numbers as data in contact columns I create, BUT ONLY if I copy and paste from another source, i.e. email signature. If I manually type, It doesn't change the format. Please see the example below: I copied the phone number 6035292146. After pasting into the cell, this is the format that populates: <a class="ctc-link" title="Call via Elevate">6035292146</a>

Here is a screen shot: 2 were manually added and 2 were pasted. All, however show the elevate symbol if I hover over them.

Please share any advise to remove this please! Thank you!

Tara😫

Andrée Starå

Hi @tjernejcic

I hope you're well and safe!

It looks like you have a plugin/app or something running in the background. Try disabling it.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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tjernejcic

I think you are right, however, I do not have admin privileges to remove such. Odd to me that it would bleed into a different organizations Smartsheet account. Thank you-