Update request 'From' Email address



I have a workflow set up tp automatically send update requests.

I was wondering is it possible to change the origin email that sends the request? Currently it says my name 'via smartsheet', since I own the sheet, however this makes it look like all requests come from me although not all projects on the sheet are mine.

Any insight on this would be great.




  • Jeff Reisman
    Jeff Reisman ✭✭✭✭✭✭


    Smartsheet Dev is working on it. "Phase 1" is in limited release for members of the early adopters program.

    It's not perfect, but it's a step up from what is out there now. The options we have, depending on the type of workflow, are "from my organization" (as set in the org-level settings), "from the triggering user", "from the sheet owner", or "from Smartsheet Automation." The catch is that this just changes the displayed "From" name on the email; the "reply to" address remains that of the sheet owner.

    Hoping that Phase 2 gives us the granularity to completely customize the displayed from names AND the reply-to addresses. That way, I could do things like "From: METUS Accounts Payable" with their department email address.


    Jeff Reisman

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    If my answer helped solve your issue, please mark it as accepted so that other users can find it later. Thanks!

  • emily.quirk

    Thanks Jeff,

    Good to know. I will keep an eye out for the change.