Trigger on changed status not working

ARE_SMC

I have set up a trigger to notify myself and my supervisor when a report is marked complete. He is getting the emails. I am not. (I embarrassed myself by testing because I thought it wasn't working). Why aren't they coming to me? I have the check box marked under personal settings that changes done by me should come to me. I basically want to be copied when it sends a notification but didn't see that as an option.

Eric Law

Hello @ARE_SMC ,

Have you ever received a Smartsheet notification? If so, have you unintentionally unsubscribed to the notification? You can check by going to your automation, click on the 3 dots, and check Properties. It will show who has unsubscribed. Also, if you did unsubscribe, you can subscribe in that option. Hope that helps.

ARE_SMC

The settings look good. Properties notes no one has unsubscribed.

Genevieve P.

Hey @ARE_SMC

Are you getting the alerts from the email within the App, just not in your emails? (The bell icon).

I'm wondering if the emails are being caught in a spam filter now, as they're coming from an automation. Here's an article that goes through some possible troubleshooting steps to check: Issue: Email Not Received from Smartsheet

Cheers,

Genevieve

ARE_SMC

After checking it wasn't going into spam, I tried again. I have no idea what changed but it is now working. Just going to move on forward. ;)