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Hello, @Danielle Wilson ! Can you please provide the URL to log into Bridge? Or, can it be resent to my account POC so he can add me as an admin?
Hi @ChrisDigitalRadius
Your Bridge Login URL will be unique to your company's specific Bridge environment.
When the Sales Team initially creates your Bridge account, the user they've set it up for will receive an email with your organization's unique URL, prompting them to set their password and log in. That user should be able to add you and provide you with that same URL! Here's more information: Set Up and Administrate Your Bridge Account
Cheers,
Genevieve
Thanks, @Genevieve P. The issue is that user for us doesn't have the email. Can it be resent so he can then follow the steps to add other admins?
Thanks for clarifying, @ChrisDigitalRadius!
Yes, please reach out to your Smartsheet sales contact and they can either tell you who the account was originally created for (typically your plan's System Admin) or re-send the activation email to that account if it was not received. If you don't have a direct contact, you can reach out to Sales from this form, here.
Yes, I've tried this (service tickets 06111029 and 06111024). I've also tried via my Sales Manager so we know the who, just need the email to be resent to him so we can add other admins.
I believe the email address provided for your System Admin is incorrect; I'll reach out to you privately with more information (and I have removed sensitive information from this public forum).
Thank you for continuing to follow-up!
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