Having difficulty adding users, what am I doing wrong?
I had attempted to upload a listing of potential "users" in our organization through the admin portal yesterday, and had gotten a "something went wrong" error. There aren't any users in the pending status however, I have gotten a few emails from staff that were on the list asking if the invite was legitimate, so it apparently sent out the invite.
I did some research and it might have been the limit of how many I can import at a time. So I can go that route, maybe.
Today I tried to just add one user (who was on the import list yesterday), again through the Admin Portal, and I'm getting the same "something went wrong" error. I am entering in First Name, Last Name, email address, and untoggled the licensed user box - I just want to test the viewer account, and be able to assign them tasks.
Is this something that needs a ticket to be opened, or does someone have an idea of what might be going on?
"Even my contingencies have contingencies."
Best Answer
-
I believe there was a back-end issue that has since been resolved.
Answers
-
I believe there was a back-end issue that has since been resolved.
-
Thank you @Paul Newcome , there was also the issue that many of the users in the import got notified, and I didn't want to go through that again! I will just import smaller batches after I let them know they are being added. I appreciate you responding and letting me know that it wasn't just me.
"Even my contingencies have contingencies."
Categories
- All Categories
- 14 Welcome to the Community
- Customer Resources
- 64.8K Get Help
- 434 Global Discussions
- 138 Industry Talk
- 470 Announcements
- 4.9K Ideas & Feature Requests
- 129 Brandfolder
- 148 Just for fun
- 65 Community Job Board
- 486 Show & Tell
- 33 Member Spotlight
- 2 SmartStories
- 300 Events
- 36 Webinars
- 7.3K Forum Archives