PDF proof not displaying correctly

iidave

This has happened to me twice now. I upload a proof for review and page 2 of the PDF does not display correctly. Other pages are fine. Very odd. It has happened in 2 separate files displaying different elements. Please see the screenshots. The first, tinted image is incorrectly displayed in Smartsheet. The darker image is what it looks like in Adobe Acrobat. Notice the top dimension is not tinted, but the side dimension is. The original art was created in Adobe Illustrator and saved as PDFs.

Any thoughts?

Andrée Starå

Hi @iidave

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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NNMM

Hi @iidave

Do you have a 'multiply' effect on any of those layers/groups?

I just had a similar thing happen proofing from InDesign. I found that if I apply a 'multiply' effect to objects and then group them they won't display properly. But if I leave them as individual objects, or apply the effect to a group of unaltered objects it will display correctly.

On a related note, my background color was accidentally turned to 'multiply' as well, and despite being 100% opacity, and an individual object on a white art board, it was displaying in the proof as significantly lighter.

Hopefully some of that helps you too.