Allow form user to include commentary on approval workflow/automation

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Martha Hemingway
Martha Hemingway ✭✭✭✭✭
edited 04/12/23 in Smartsheet Basics

Hi all,

I'm creating an intake system for site related issues and want to allow the person assigned to the ticket to request approval of resolution before closing the issue. Ideally, the assigned owner would put a status of "Resolved - pending approval" that will trigger an automation to run an approval workflow. I need however to allow the form user/submitter of issue to put comments in (free text/number box) to provide more direction on why they might deny the resolution. How can i accomplish this? I am trying to cut down on the number of repeated forms completed (or issues logged) whenever tickets are closed that aren't fully resolved.

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