Error message indicating recipients are not receiving automated emails even tho unrestricted

Sarah_lee

Hello Thanks in advance for any suggestions here.

I have set all of my automations to "unrestricted and I am still receiving error messages saying that my clients are not receiving my emails. I have been wondering why I have had such little response.

What other options do I have?

Michael Culley

Hmm does Smartsheet limit the number of recipients? I see you have 5800.

Paul Newcome

Try rebuilding the automation if it is sending to contacts in a cell or (if it is sending to specific people) remove them, save everything, then re-add them. It may be that they have unsubscribed.

Sarah_lee

@Paul Newcome

Ok, I made a fresh automation and will try that. I did not know people could unsubscribe from the automations. Is there a way to tell if that was the case? I am trying to update my contact list and get rid of people who do not want to be notified. I am sending to anyone in the "Email" column, contact column type. Is there any more information about the analytics on that?

Is there a limit to the amount of recipients per sheet or per automation? My sheet has over 3,000 rows each with a different recipient email address.

Thanks

Andrée Starå

Hi @Sarah_lee

I hope you're well and safe!

You can see it here. (Click the kebab menu, Properties and then you'll see the second screenshot)

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@Michael Culley @Sarah_lee

Yes, there are limits to the number of notifications, but I have yet to hear about a specific limit to the number of recipients.

Edit. The only limit I can find is the one on the pricing page.

https://www.smartsheet.com/pricing

Sarah_lee

@Andrée Starå

Thanks so much for your response. That was helpful in some way, as I did not know about that feature. Unfortunately, one of my sheets has about 300 unsubscribed, but 5,000 still not receiving the emails.

It gives me some optics, but still can't figure out to root of the issue. I have a feeling it stems from a recipient limitation, but that is not easy to find.

It would be really helpful to understand this limitation so I don't lose clients and miss critical deadlines.

Andrée Starå

@Sarah_lee

Excellent!

Happy to help!

Have you checked so you don't have any limitations set in your account settings?

✅Please support the Community by marking the post(s) that helped or answered your question or solved your problem with the accepted answer/helpful, Insightful/Vote Up/Awesome. It will make it easier for others to find a solution or help to answer!

Paul Newcome

There are no limits to the number of different recipients. The only limits are applied to free and Pro plans and that is automations sent in general (250 sent/month), but it is an unlimited number of automations per month on the Business and Enterprise plans.