Scheduled Smartsheet Backup Fails to Download
We are a Business Plan customer but I don't think we pay for additional support. Because of this I apparently can't talk to anyone at Smartsheet on the phone. We have submitted multiple help tickets on this issue. Most have been ignored, one was answered with a standard response that didn't come close to helping resolve the issue. Hoping this communication will provide better results.
Two of us at the System Admin level of our account have weekly backups scheduled for all the sheets we own. This provides us with an email weekly with a download link. It worked wonderfully for the last 5+ years. Recently, I cannot get the download to work unless I am totally logged out of Smartsheet. The other person is unable to get a successful download at all. It starts then fails.
Thanks for the help.