I am unable to share a workspace or sheet with a group.

denslen

I created a group and wanted to share a Workspace I created that currently has one sheet in it with that group. If I start typing the group name in the share popup it doesn't appear as a selection. I have two other groups that do show up if I strat typing either of the two names. What am I missing?

Paul Newcome

I have sometimes noticed a bit of a delay between creating the group and it being in the pop-up when trying to share. How much time had elapsed between creating and trying to share?

Andrée Starå

Hi @denslen

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Paul Newcome

I have sometimes noticed a bit of a delay between creating the group and it being in the pop-up when trying to share. How much time had elapsed between creating and trying to share?

denslen

@Paul Newcome you called it. It was over the course of a day or two. Slow cloud servers I guess. Although I need to try and rerun a report I tried to do that was related to it. It could be that that error was because of the same reason.