Smartsheet Error

KRinehart

HI All,

I am currently logged into smartsheet, but any time I try and open on of the sheets I get a message stating "An Error Has Occurred, log out and back in to resolve or contact support if problem persists" I have logged out, closed my browser, opened a new chrome window and logged back in. Still same issue. Anyone else having this today?

Colleen Patterson

@KRinehart

I checked with my sheets and pinged a few members of my team, no one is experiencing this on my side. Are you in the US or outside?

The status page for smartsheet, is showing all systems operational currently. https://status.smartsheet.com/

Andrée Starå

Hi @KRinehart

I hope you're well and safe!

Have you tested it in another browser or the same in incognito mode?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Stacey Carrasco

@KRinehart No issues for me either. Huh, 🤔 wonder what's going on.

Grace Deng

Yes, I have the same issue today. Cannot open one of my sheets in Chrome or Edge. I don't know why and how to solve this.

Andrée Starå

Hi @Grace Deng

I hope you're well and safe!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Ccassady

https://community.smartsheet.com/discussion/105345/smartsheet-error

Im having the same issue on one of our sheets all of them open except one, giving a errorCode: 6.

I have tried firefox, firefox private, opera gx, chrome, and edge. All giving the same error window when trying to access the sheet. I have even remoted home and tried firefox and chrome there with no access as well.

Genevieve P.

Hi @Ccassady

We identified an issue earlier today where specific sheets weren't opening. A fix has been implemented and it is currently being monitored; here's the Status page you can subscribe to for updates - https://status.smartsheet.com/

Cheers,

Genevieve

Fzr400

I have the exact same problem, but SmartSheet works fine if I use an incognito tab. What setting in a regular tab is limiting my access?