Smartsheet Error
HI All,
I am currently logged into smartsheet, but any time I try and open on of the sheets I get a message stating "An Error Has Occurred, log out and back in to resolve or contact support if problem persists" I have logged out, closed my browser, opened a new chrome window and logged back in. Still same issue. Anyone else having this today?
Answers
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I checked with my sheets and pinged a few members of my team, no one is experiencing this on my side. Are you in the US or outside?
The status page for smartsheet, is showing all systems operational currently. https://status.smartsheet.com/
If my answer helped you, please be sure to mark it as Accepted to help future learners locate the information.
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Hi @KRinehart
I hope you're well and safe!
Have you tested it in another browser or the same in incognito mode?
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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@KRinehart No issues for me either. Huh, 🤔 wonder what's going on.
Senior Program Coordinator for Professional Development
California Community Colleges'
California Virtual Campus-Online Education Initiative
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Yes, I have the same issue today. Cannot open one of my sheets in Chrome or Edge. I don't know why and how to solve this.
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Hi @Grace Deng
I hope you're well and safe!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:[email protected] | P: +46 (0) - 72 - 510 99 35
Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.
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Im having the same issue on one of our sheets all of them open except one, giving a errorCode: 6.
I have tried firefox, firefox private, opera gx, chrome, and edge. All giving the same error window when trying to access the sheet. I have even remoted home and tried firefox and chrome there with no access as well.
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Hi @Ccassady
We identified an issue earlier today where specific sheets weren't opening. A fix has been implemented and it is currently being monitored; here's the Status page you can subscribe to for updates - https://status.smartsheet.com/
Cheers,
Genevieve
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I have the exact same problem, but SmartSheet works fine if I use an incognito tab. What setting in a regular tab is limiting my access?
