User not showing up on user list

KFall ✭✭
edited 05/25/23 in Smartsheet Basics

I have a user that I invited to our account. She is trying to set it up through the invite email she received, but she is getting an error that says "Your account has been blocked by your account adminstrator. Please contact them for assistance."

When I go to our user list, she is not anywhere on the list. Yet, when I went to add her as a new user (again, because she doesn't show on my list), I get an error saying she already exists.

I have no memory of blocking anyone (I wasn't even aware you can) and no idea where to find her in the system to 'unblock' her, since she isn't showing up on any of my user lists (past, present, invited, etc.). Any help would be appreciated!!!

Best Answer