Unable to 'Reactivate' user - 'Something went wrong' error

KFall

I am trying to reactivate a user in my system. He shows up on my 'deactivated' list. However, when I try to 'reactivate' him, I get the "Something went wrong" error:

I tried deleteing him completely, and then readding him. I was able to delete him, but when I added him as a new user, it told me the invite was sent - which it wasn't. He ends up back on my deactivated list instead.

How do I get this person reactivated?

Andrée Starå

Hi @KFall

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Kerry White

I had the same issue, so have submitted a support ticket. I don't find the "Something went wrong" message very helpful.