Unable to 'Reactivate' user - 'Something went wrong' error

KFall ✭✭
edited 05/30/23 in Smartsheet Basics

I am trying to reactivate a user in my system. He shows up on my 'deactivated' list. However, when I try to 'reactivate' him, I get the "Something went wrong" error:

I tried deleteing him completely, and then readding him. I was able to delete him, but when I added him as a new user, it told me the invite was sent - which it wasn't. He ends up back on my deactivated list instead.

How do I get this person reactivated?