Change of primary email address
Hi community, i'm trying to change my professional primary email address to access smartsheet but i've got stuck.
I'm following the instructions detailed here https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account
but i don't get by any means the confirmation request in the new email address i’ve added.
However, if i use my private gmail address the email arrives.
Can anybody help me out?
I already checked outlook rules, junk email etc... in the desktop app and in the online version. Nothing.
Thanks a lot
Davide
Answers
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Hi @Davide M.
I hope you're well and safe!
Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
Be safe, and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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