Change of primary email address

Davide M.

Hi community, i'm trying to change my professional primary email address to access smartsheet but i've got stuck.

I'm following the instructions detailed here https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

but i don't get by any means the confirmation request in the new email address i’ve added.

However, if i use my private gmail address the email arrives.

Can anybody help me out?

I already checked outlook rules, junk email etc... in the desktop app and in the online version. Nothing.

Thanks a lot

Davide

Andrée Starå

Hi @Davide M.

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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