Change of primary email address

Hi community, i'm trying to change my professional primary email address to access smartsheet but i've got stuck.

I'm following the instructions detailed here https://help.smartsheet.com/articles/2392037-change-the-email-address-used-with-your-smartsheet-account

but i don't get by any means the confirmation request in the new email address i’ve added.

However, if i use my private gmail address the email arrives.

Can anybody help me out?

I already checked outlook rules, junk email etc... in the desktop app and in the online version. Nothing.

Thanks a lot

Davide

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Andrée Starå

Hi @Davide M.

I hope you're well and safe!

Strange!

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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