Form Submitted but never shows up in the sheet
We had a customer submit a form on May 12, 2023 that never populated in our sheet but the submitter received a copy of data they submitted. We've reviewed the history and don't see anything on May 12. We've combed through things carefully and can't find a reason, which is unsettling. How likely is this an issue on our end vs an issue with Smartsheet's forms?
Answers
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Have you tried applying filters to the sheet to help search for their entry since you are able to reference the email that they received containing a copy of their responses? Do you have any automations set up on the sheet? Are you 100% positive they filled out the right form?
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Hi @MattGS
I hope you're well and safe!
If you're confident they submitted to the correct sheet, I recommend submitting a support ticket through the new Smartsheet Support Portal.
Feel free to update the post with any news.
I hope that helps!
Be safe, and have a fantastic weekend!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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