Form Submitted but never shows up in the sheet

We had a customer submit a form on May 12, 2023 that never populated in our sheet but the submitter received a copy of data they submitted. We've reviewed the history and don't see anything on May 12. We've combed through things carefully and can't find a reason, which is unsettling. How likely is this an issue on our end vs an issue with Smartsheet's forms?



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