Alert Someone Automation Not Including Attachments

BFuller

Hello,

I have an automation which deploys when a status is changed. I have designated several data points to be sent with the alert - including attachments.

I read another thread in this community where someone said that for an attachment to be included, the triggering event needs to be the attachment itself. So I created the alert to go out when the attachment is changed or added on the condition of my desired status. Still the attachment was not included.

Can someone help me? I'm including screen shots that may help:

This is my revised automation based on the comments I found in Smartsheet Community. The attachment is selected in the Links to sheet and specific fields on this one as well, but I just couldn't clip that in the image.

This is my original autoamtion:

I should mention this sheet serves as a project management sheet between a global team of Product content developers and their subject matter experts as well as any other reviewers. I've sent up an approval automation for the SMEs and the attachment is included there. However, I can't get it to be included in the alert notification to the other reviewers. We don't want a bunch of people to have access the the sheet, so just sharing the sheet isn't really an option.

Here is a screenshot of the alert email I got when I did my test:

Thank you in advance for your help!

Andrée Starå

Hi @BFuller

I hope you're well and safe!

Strange! That should include the Attachments, as far as I can see.

If you haven't already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hey @BFuller

Are you testing the automation by adding the attachment or by manually running the workflow?

BFuller

I added the attachment and changed the status, per the formatting of the redesigned automation

Genevieve P.

Thanks for clarifying! For this workflow, you'd need to change the Status and save the sheet first, before then uploading the attachment so that the workflow condition is met at the time of the trigger.

Can I check if there are other workflows that may have been triggered by the change, but not the attachment, with the same text/action block?