Hyperlinks Don't Work in Portfolio WorkApps?

Samuel Mueller

Is it just me, or do hyperlinks not work if you are in a Portfolio WorkApp? Referring to hyperlinks where you are linking to another Smartsheet sheet or report, etc..

Brian_Richardson

Aaaah, ok I'm with you now. And this is very interesting. I'm seeing issues too.

After doing a bunch of testing it appears that the issue is hyperlinks created to Smartsheet Content. Those disappear when viewing in Workapps. However, hyperlinks created to URLs work fine in Workapps.

It's all Workapps, not just Portfolio Workapps, that have this issue. I never noticed it before!

Sucks - we use the Smartsheet Content hyperlinks all the time with Control Center, CC will change them to point to the correct new copies of templates. However CC will not change URL hyperlinks.

First screen is a sheet of hyperlinks viewed directly in Smartsheet. Second screen is the same sheet viewed in a Workapp.

• The Instructions is a URL link to a Google Site.
• The Workapp Link is a cell-linked hyperlink, brought in from a sheet of profile data, where the profile data has a URL hyperlink pointing to the project's workapp.
• The EIT Status Rules is a URL link to a published sheet.

Brian_Richardson

They work for me… we expose the link to the project dashboard in our executive dashboard, which is in the portfolio workapp on the main page. Those links work, I tried it just now.

Samuel Mueller

@Brian_Richardson what about links that are in sheets? Not in/on a dashboard

Brian_Richardson

Hi yes links on a sheet work in Workapps for me. The first screen below shows links on a sheet that’s open in Workapps. When I click them, it opens the destination directly..shown in second screen. This is on mobile too…I know it works on desktop as well.

IMG_4864.png

IMG_4865.png

Samuel Mueller

@Brian_Richardson so that's a sheet link from a report, I'm referring to an actual hyperlink you create - like below. These are the only types of links I am having issues with. Sorry, I should have been more clear!

Brian_Richardson

Aaaah, ok I'm with you now. And this is very interesting. I'm seeing issues too.

After doing a bunch of testing it appears that the issue is hyperlinks created to Smartsheet Content. Those disappear when viewing in Workapps. However, hyperlinks created to URLs work fine in Workapps.

It's all Workapps, not just Portfolio Workapps, that have this issue. I never noticed it before!

Sucks - we use the Smartsheet Content hyperlinks all the time with Control Center, CC will change them to point to the correct new copies of templates. However CC will not change URL hyperlinks.

First screen is a sheet of hyperlinks viewed directly in Smartsheet. Second screen is the same sheet viewed in a Workapp.

• The Instructions is a URL link to a Google Site.
• The Workapp Link is a cell-linked hyperlink, brought in from a sheet of profile data, where the profile data has a URL hyperlink pointing to the project's workapp.
• The EIT Status Rules is a URL link to a published sheet.

Samuel Mueller

@Brian_Richardson Okay thank you for confirming! That's what I'm seeing too. I just wanted to make sure it wasn't a glitch on my end. Going to have to submit this enhancement request 🙃

slarijani

Where is this enhancement request that I can vote up? This is creating an issue for us as well.

Samuel Mueller

@slarijani Make Smartsheet Hyperlinks Work in WorkApps — Smartsheet Community

Jon Barto

I agree to this. Work apps for our project managers are totally useless. We need our project mangers to see various project dashboards links in a single report. The links disappear when in work app. So stupid