Struggling with Notification Preferences

I have a user with the following configuration:

Two automations are defined:

1 - Trigger: When rows are changed. Alert Someone - Send to Specific People (contacts provided)

2 - Trigger: When rows are added or changed. Alert Someone- Send to Specific People (contacts provided)

There is no problem with the notifications firing and being received. The problem is WHERE the notifications are received. The notifications from Trigger #1 are sent to his email ID, however, the notifications from Trigger #2 are sent to Microsoft Teams (he has the Smartsheet app installed).

I would have expected both to be sent to email. Why not?

Is there documentation that can provides clarity?

Best Answers

  • Brian_Richardson
    Brian_Richardson Overachievers Alumni
    Answer ✓

    Seems like a bug, I’d reach out to Support.

    BRIAN RICHARDSON | PMO TOOLS AND RESOURCES | HE|HIM

    SEATTLE WA, USA

    IRON MOUNTAIN

  • Genevieve P.
    Genevieve P. Employee
    Answer ✓

    Hey @LWright

    Yes, this looks to be unexpected, as your workflow should count as a "sheet change" and not a sharing invitation.

    Please submit your ticket to Support through the Support Portal with the following information:

    • Screen capture of the second workflow build (as you have above, but including the message)
    • Identify the Workflow ID (Sheet > Automations > Manage Workflows > three dots in the top right > Workflow Properties)
    • Screen capture of the message received in Teams
    • Email address of the user that is receiving the notification
    • Screen capture of the user's Notification Preferences (as above)

    Thank you,

    Genevieve

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Answers