Struggling with Notification Preferences

I have a user with the following configuration:

Two automations are defined:

1 - Trigger: When rows are changed. Alert Someone - Send to Specific People (contacts provided)

2 - Trigger: When rows are added or changed. Alert Someone- Send to Specific People (contacts provided)

There is no problem with the notifications firing and being received. The problem is WHERE the notifications are received. The notifications from Trigger #1 are sent to his email ID, however, the notifications from Trigger #2 are sent to Microsoft Teams (he has the Smartsheet app installed).

I would have expected both to be sent to email. Why not?

Is there documentation that can provides clarity?

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Accepted answers

Brian_Richardson

Seems like a bug, I’d reach out to Support.

Genevieve P.

Hey @LWright

Yes, this looks to be unexpected, as your workflow should count as a "sheet change" and not a sharing invitation.

Please submit your ticket to Support through the Support Portal with the following information:

Screen capture of the second workflow build (as you have above, but including the message)
Identify the Workflow ID (Sheet > Automations > Manage Workflows > three dots in the top right > Workflow Properties)
Screen capture of the message received in Teams
Email address of the user that is receiving the notification
Screen capture of the user's Notification Preferences (as above)

Thank you,

Genevieve

All comments

Brian_Richardson

Seems like a bug, I’d reach out to Support.

Genevieve P.

@LWright I agree with @Brian_Richardson - both workflows should be sending to this user's email as they're sheet changes.

Is it possible that the second notification received in Teams was from a different workflow/action? Do they have any emails caught in their spam?

LWright

Thanks Brian/Genevieve for your responses.

Genevieve...Yes, they are from different workflows, but because they both are sheet changes, I expected both to be delivered to the employee's email ID. Is my assumption wrong? By the way, nothing is in Clutter/Junk folders.

Genevieve P.

Hi @LWright

My apologies, I meant is it possible the Teams notification came from another trigger... a third trigger (such as someone @mentioning them).

Can you post a screen capture of the full workflow set-up for the second workflow? But please block out sensitive data. 🙂

LWright

Understood. We don't utilize @Mentions. The triggers are relatively basic. They are below.

Trigger #1

Trigger #2

Genevieve P.

Hey @LWright

Yes, this looks to be unexpected, as your workflow should count as a "sheet change" and not a sharing invitation.

Please submit your ticket to Support through the Support Portal with the following information:

Screen capture of the second workflow build (as you have above, but including the message)
Identify the Workflow ID (Sheet > Automations > Manage Workflows > three dots in the top right > Workflow Properties)
Screen capture of the message received in Teams
Email address of the user that is receiving the notification
Screen capture of the user's Notification Preferences (as above)

Thank you,

Genevieve

LWright

Thanks the case has been opened.

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