Smartsheet Notification Emails

Tana Brouillette

Hi, I believe this has been asked numerous times, but I do not think I am locating the answer. How do I fix this? If I can? People are replying and/or calling directly. Is there a workaround? Would love the ability to have something more generic. Thank you.

Philippe_BY

I just saw your message but I do not understand your question. Can you explain what are you trying to do?

Regards,

Tana Brouillette

Sorry, when notifications are received, whomever created the automation, there name is in the email notification as shown above. I know there has been some conversation regarding this. Just wondering if there is a work around or resolution? When there is a problem or question, the person receiving the Smartsheet email will reply or call the person listed. I hope that makes sense? Thank you.

Peggy Parchert

Hello @Tana Brouillette

You can adjust in the Customize message (inside the alert) who it comes from if you don't want it to be the person who created the alert.

Is this what you are wanting?

Peggy

Andrée Starå

Hi @Peggy Parchert

I hope you're well and safe!

It's not released to the public yet.

I think you have to delete/edit your post because the feature you're referencing is under NDA.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Tana Brouillette

I do not see this yet. Do you know when this feature will be available to the public?

Andrée Starå

@Tana Brouillette

No idea, but you could join the EAP program to get early access.

https://www.smartsheet.com/eap

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Tana Brouillette

I appreciate the info. Just knowing that its being worked on is progress. Its a pain point. Thanks for the quick responses.

Andrée Starå

@Tana Brouillette

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Genevieve P.

Hey @Peggy Parchert

I've removed the screen capture from your comment as @Andrée Starå is correct... this is currently a feature in the Early Adopter's Program that is under NDA and is not yet available for most Smartsheet users. We are working on it, though!

@Tana Brouillette please feel free to vote on this Product Idea. The status will be updated once the feature is live for all users: From email name for smartsheet automations

Cheers,

Genevieve

Peggy Parchert

@Genevieve P. - please delete my post - I missed the window to do this. My apologies.

Peggy Parchert

Thank you @Genevieve P.