Merging Community profiles

Adrian Mandile CHESS

Hi @Genevieve P.,

Can you plrease assist me to merge my two Community profiles. One uses a shortened alias version of my email address and has most of my old discussion/idea threads. The other profile (this one) has my full name email address and now also has my product and sales certifications attached. I am hoping that I don't lose any of my history!

Genevieve P.

Hey @Adrian @Chess

Thanks for the tag and the headsup! We can update current profiles to be associated with a new email, however I am not sure if it's possible to merge two accounts together.

If we can, which of your two profiles/emails should be the only one with a Community account?

Cheers,

Genevieve

Adrian Mandile CHESS

Preferably, keep my full name email address (display name: Adrian @Chess, account id: Adrian_M73016), as this email is associated with my certifications (oddly Sales doesn't appear there yet)

The other alias one (display name Adrian @ Chess, account id: Adrian@Chess_M256961) is the one I first started using for ideas/discussions and was most active in before getting certified.

It gets very confusing for me even to remember which account I'm in! If you can't merge the two, can I at least change my public name perhaps?

Regards,

Adrian

Adrian Mandile CHESS

...and I think I just responded ('answered' my own question) from the wrong account – sorry!

Genevieve P.

Hi @Adrian @Chess

I've reached out privately to confirm next steps 🙂

While we wait, I've also changed your profile so it's easier to differentiate the two. If you have a preferred name for the account that will disappear, please let me know and I can update that in the interim.

Cheers,

Genevieve

Matt Rutledge

Hi @Genevieve P. . I have another community profile that I need moved over to this account. Can you please reach out privately and I can provide you whatever information you need to move the profile over? Thanks much!

Genevieve P.

Hi @Matt Rutledge

I've sent you a private message 🙂

For anyone else landing on this thread, here are the steps for requesting an email change:

Update your Community email address or password

Cheers,

Genevieve

Ashley McAdoo

@Genevieve P.

Hey Genevieve. I just read your instructions but I no longer have access to the old email. Could you please message me?

Thanks,

Ashley

Genevieve P.

Hey @Ashley McAdoo

I've reached out privately. 🙂

Unfortunately if you no longer have access to an old email that posted in the Community, for security reasons we are unable to delete that email or replace that old email with a new one without verification.

[Deleted User]

Hi there,

I recently changed jobs and was wondering if there is a way to move my old Community profile over to this new profile.

Thanks!

~Jaime

Rebeca S.

Hi @JCiabattoni, I've messaged you privately. 😄 In case you wanted to update your email address or password, you can find the steps here.

[Deleted User]

Thank you @Rebeca S.! I just submitted the form. Hopefully, they can be merged but if not it's a'ok!

[Deleted User]

Hi @Rebeca S. !

I am hoping that even though this is an old thread you can help out with a similar problem. I am the same user as @AKnight and was wondering if I could get a couple of the badges moved over to my personal account? This is the account I use for a different company, but I am at risk of losing access once my contract for them expires.

Rebeca S.

Hi @Ashley Knight!

Some badges are tied to your email, but depending on which ones they are, it is possible. You can fill in this form to request profile updates, and we recommend you do it while you still have access to the "old email" from the other company. Just make sure to explain the situation, and which badges you want on the "Comments or Notes" section.