Help need on reports

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We have a main sheet to track trainings (which staff use a form to add their trainings to), and each staff member has their own report they can access from a shared workspace that pulls from the main sheet to show only their trainings. The report has multiple filters/summaries. One staff persons report is coming up blank only for him. When I (or anyone else) open his report, I see lines, and the correct filters/summaries, but when he opens it there are no filters/summaries and it is blank. I have tried giving him different accesses, tried sending him the link again, tried using a different browser. I reviewed the activity log to make sure he didn't inadvertently change something on his end. Any other trouble shooting steps? I am totally at a loss.

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