How to have "latest comment" updates included in main comment thread?
Updates to the "latest comment" field/column that come in via a "request for update" automation are not included in the main comment thread. Is this intended or am I missing something?
Basically I want the update made by the assigned user to become the latest comment whether it came in via automation or via the traditional comment thread. Otherwise the comment thread is not complete.
Thank you for any assistance with this.