Has anyone experienced this error when opening an intake form?

MicheleFasano

Form Unavailable

Sorry, the form you're trying to access is currently unavailable.

We're working hard to get this fixed. Please try again later.

I created a form weeks ago and have been building it a little each week. Today, I got the above error message. I entered a case (06385870) to report my issue but haven't heard back, so figured I would also drop this in the community. Thank you!

Andrée Starå

Hi @MicheleFasano

I hope you're well and safe!

Strange! I've never seen it.

If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

MicheleFasano

Thank you, I did that. Haven't heard back yet, so I put this note here hoping someone else may have come across this. Still waiting on my ticket that I submitted almost 24 hours ago. Thank you!

Andrée Starå

@MicheleFasano

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

MicheleFasano

@Andrée Starå Your number appears to be international and I cannot make an international call from the only phone I have. Can we set up a webinar or something? Then I could probably show you my screen as well so you can see exactly what's happening. My email is michele.fasano@verizonwireless.com if you want to send me a meeting invite.

MicheleFasano

I found the root cause of my issue. Too many characters in my form. Had to remove some data.

Andrée Starå

@MicheleFasano

Excellent!

Glad you got it working!

How did you see that there were too many characters?

✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

MicheleFasano

I had added more characters on Friday and then the error started after that. I have previously reached other limitations in Smartsheet (ie so many columns/rows/cells), so after thinking about my issue, I tested the problem by removing what characters I had added on Friday and then noticed the error went away. So, I figured I reached a limit. Thank you again for your offer to help!

Andrée Starå

@MicheleFasano

Excellent! Thanks!

Good thinking!

I'm always happy to (try) and help!