Administrator Approvals

Clint Prior

Has anyone else had issues with the approvals for downloads in Brandfolder? I have selected my self as the sole Admin to approve requests because all other Admins were receiving emails and we were not sure who was approving assets. But everyone is still receiving emails. We have checked and double checked that my email address is the only one selected, but to no avail. Any help would be really welcome.

thanks

Alison C.

@Sara_Cook Have you ever experienced anything like this?

Sara_Cook

https://community.smartsheet.com/discussion/comment/389579#Comment_389579

We have not used approvals for downloads, so unfortunately I don't know any tricks on this!

Clint Prior

We have found that selecting only 1 Admin for approvals has an adverse effect. It doesn't stop the emails, as hoped, but it does stop the other admins being able to upload images them selves. It now requires me to approve all uploads too.

Rebeca S.

Hi @Clint Prior,

Hope you're doing well.

We would recommend having your team check their Notification Settings. You can find them by clicking your name in the top right hand corner of Brandfolder > My Profile > and then Notification Settings on the left hand side. Here, you and your team can toggle email notifications on and off for different Brandfolders and Collections. Here's an article about Notifications that will walk you through the process I outlined above and more information as to why your team is still receiving the emails.

If there's anything else I can help you with, please let me know!

Clint Prior

https://community.smartsheet.com/discussion/comment/389647#Comment_389647

Thanks Rebecca, I can see that as a viable work around, and will start testing it right away, thankyou. It does raise the question about what approvals is for.

As below the statement suggests it that the Admins would be required to action something, ie downloads. But removing their names also removes their ability to approve their own uploads.

Maybe a glitch? Ive tried looking for a feature request for Brandfolder but there is only Smartsheet feature request that I can see.

Clint Prior

@Rebeca S. sadly the rest of my Admins are still receiving the messages, even when they only have one collection selected. And not the one requiring permission to download. Welcome to any other suggestions please :).

Rebeca S.

Hi @Clint Prior,

Thank you for your patience. We've alerted your CSM, but in the meantime, please feel free to fill out a support ticket so the team can look into the issue you are experiencing.

If I can assist you with anything else, please let me know.