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Contributor seat, now generally available!
April 30, 2026 Today we are making collaboration on Smartsheet even better by introducing the Contributor seat: a new seat type that adds free commenting and the ability to include attachments on all user model plans at no additional cost. The Contributor seat replaces the previous Viewer seat type. Smartsheet users will…
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Changes to Smartsheet login experience: What admins should know
(Updated March 17th, 2026) Smartsheet is relaunching updates to our web login experience. These changes pertain only to the user login flow and do not affect authentication behavior, provisioning, or SSO settings. No action is needed – this refresh simply improves clarity and reduces friction during sign-in. What's…
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Critical Directory Integration Updates
We want to let System Admins know of important updates to how Entra (formerly Azure AD) and Okta Directory Integration (DI) provisioning works for customers on Smartsheet user model plans. This change does not currently apply to Legacy plan customers, but will take effect upon migration to a User Model plan. We're sharing…
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Upcoming changes to the Smartsheet login experience
(Updated March 17th, 2026) Smartsheet is relaunching our updated web login experience, and you'll soon notice an updated login page. This is a planned change; sign-in has been refreshed to make it clearer and easier to use, with a simplified layout and a more streamlined flow. What's changing Updated visuals and a cleaner…
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Transfer ownership as part of removing someone
When removing someone from my organization, I shouldn't have to transition owned permissions to someone else first. I should be able to say "remove user" and then it should pop up with a window saying "this person owns X items, who would you like these items transferred to?" I struggle to remove users because Smartsheet…
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Sheet Access Report - Errors due to Commas and Quotes in Sheet Name
Sheet access report - currently generating errors due to sheet names that contain quotes in the name (e.g., "Client Name" text text text) Prior to recent changes in the report, these were not a problem. We cannot control what characters people put in sheet names. Some also have commas in the sheet name. I've been running…
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NEW Member not showing up in User Roles & Report Page, therefore unable to transfer ownership
Hi Community, I’m looking for insights on a case where we are unable to transfer ownership of assets due to user visibility issues in Admin Center. Scenario: We need to transfer ownership of Smartsheet assets from an existing staff to a newly upgraded Member The new user has been upgraded to Member The user is visible in…
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Looking for Guidance on Conducting My First Smartsheet User True‑Up
Hello, I am preparing for my first rue‑up under the User Subscription Model, and I would appreciate insights from those who have already been through this process. A few questions for the group: Do you typically send communications to users whose accounts will be converted to Viewers or have their license status changed?…
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Admin Locked Out After Domain Change – Access Blocked for 2 Months (High Business Impact)
Hello Smartsheet Community, Our company recently went through a domain/email change, and since then one of our team members has been unable to access her Smartsheet account because the previous email tied to the account is no longer accessible. We have attempted several times to update the account to the new email address,…
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RM View in a Workapp
Hello, I'm currently trying to build out a solution for my project planning team and using workapps to provide visibility to all the information they need to see when planning out the incoming projects. I want to include a view on my workapp so the planners can see what projects are in each program currently and what…