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Add Last Paid Activity Date to the Seat types and true-up page
It would be extremely helpful to see the "Last Paid Activity" date directly on the "Seat types and true-up" page rather than having to refer to the Seat Type report. The page currently shows "Last activity (view, comment, edit, or create)", but since the paid subscription requirement is based on direct actions only, not…
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How to share WorkApps with view only colleagues on an enterprise plan?
Hello! We have an enterprise plan for our company and with 2 licenses on it. I have created a workapp to share some sheets and share a dashboard in one place. Yet I am not sure why I got this message from them when they tried to access it. Could you please help as from my understanding this should be free on the plan we…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Manage seat types more effectively at scale!
To provide you with greater control over your Smartsheet subscription, we have implemented the following updates: Modified Provisional Member counts: Now, Provisional Members are considered anyone who’s commented, edited, or created in the last 90 days versus just being shared to assets with Commenter or Editor access.…
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Automating Seat Management now generally available!
September 3, 2025 System Admins can now automate Provisional Member approvals through IT service management (ITSM) systems like ServiceNow, Atlassian, or Freshservice. The newly available integrations streamline seat management and reduce administrative workload for System Admins at organizations with large numbers of…
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Allow System Admins to View and Manage All Active API Tokens Across the Enterprise
Description: As a Smartsheet System Admin for our enterprise account, we need the ability to view, audit, and manage all active API tokens created by users in our organization. Currently, admins have no visibility into which users have created tokens, when they were created, what they’re used for, or whether they’ve…
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The new seat type report is available for System Admins!
August, 25, 2025 To eliminate customer confusion between the separate User List and Seat Type reports, we have launched a new, consolidated report to serve as a single source of truth for seat management. This unified view combines all important permission and usage information, adding key billing dates to make it easier…
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"Something went wrong" when accessing Admin Center
I signed up for a Business Plan today and I am not able to use the Admin Center. I was trying to add members, but it's not allowing me to do anything and I get the "Something went wrong" error box when I enter the Admin Center tab.
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Set global default sharing to something other than "Editor - Can Share" (Workspaces,Sheets,Reports)
For workspaces, sheets, and reports, the default sharing setting is "Editor - Can Share". It would be ideal to be able to configure a global configuration in Admin Center where the default sharing permission was something other than this setting, such as "Viewer" or "Editor - Cannot Share". By having the "Editor - Can…
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We've added bulk seat upgrades to the 'Seat types and true-up' screen
July, 15, 2025 We've added the ability to upgrade seats to Member on the 'Seat types and true-up' screen for more scalable and systematic management. Learn More Environment Availability: Commercial US, Commercial EU, Commercial AU Plan Availability: Pro, Business, Enterprise Subscription Model Availability: User…