Not all recipients are receiving automated emails

David Sprague

Hello. I have many sheets with automation and i have one that is giving me an issue. I am getting the above email notice from smartsheets for this one automation on one sheet. I have double checked that the restrictions are set to "Unrestricted". See attachments.

Thank you!

email.png

permissions.png

Any ideas what is happening or how to fix it?

Andrée Starå

Hi @David Sprague,

I hope you're well and safe!

There's a known issue at the moment.

I'll get back to the post if I can find the thread.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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SteyJ

https://community.smartsheet.com/discussion/108879/not-all-recipients-are-receiving-automated-emails

Is it possible the email address is improperly typed or they accidentally unsubscribed from smartsheet automation emails?

Andrée Starå

Hi @David Sprague,

I hope you're well and safe!

There's a known issue at the moment.

I'll get back to the post if I can find the thread.

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Andrée Starå

@David Sprague

https://community.smartsheet.com/discussion/108444/update-request-automation-not-sending-to-free-users-despite-unrestricted-automation-permissions

Ashley McAdoo

@Andrée Starå

Hello,

Do you know if this is still an issue? I am having the same problem.

Thanks,

Ashley

S Roseman

I have not yet received follow-up from my ticket indicating that this has been resolved.