Fields subject to conditional logic display anyway

edited 08/14/23 in Smartsheet Basics


I created a form using conditional logic. In essence, only 3 fields are displayed by default, the conditional logic is applied on the request type. all other fields are displayed based on the value of this fields.

it seems to work fine when I open the form directly, but when opening the form from the smartsheet to add a task, it displays all the fields, regardless of the logic I have set and the order I have configured.

any ideas?

this is how the form should look like when opened (and it does when opened directly)

and this is how it is when adding a task from smartsheet: