Simple automated workflow has stopped working

Tyant

I have a simple workflow that records a date when "Ring the Bell!" is changed. It has worked flawlessly for months but has now stopped working. The "Record a date" triggers another workflow sending this row to a new sheet, so not working is a big problem.

Joe Goetschel

I have had this issue before and I ended up just setting it as a scheduled automation and setting some conditions. If you just need the day this works well. If you need it to be real-time, have you tried to delete it and build it again?

Andrée Starå

https://community.smartsheet.com/discussion/109083/simple-automated-workflow-has-stopped-working

Hi,

I hope you're well and safe!

Try duplicating it and deactivating the first.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Tyant

I tried copying the row, pasting it at the bottom of the sheet and deleting the original. It still doesn't work.

I have no desire to set up a scheduled automation for something that should work.

Any other ideas?

This row comes from a workflow in another sheet. I may try filling out a row in the source sheet with the same info and see if the new row works.

Andrée Starå

https://community.smartsheet.com/discussion/comment/391256#Comment_391256

Sorry! I meant the Workflow. Duplicate it, deactivate the original, and test if that makes it work.

Did it?

Genevieve P.

Hiya! Just jumping in here as I'd like to clarify something.

@Tyant you mentioned that you "copied" the new row down, which would + add a new row. However your trigger is only set to run the workflow when the cell changes, not when it's first added.

Are you copying the row, saving the sheet, then changing the value? Or are you looking for the workflow to run if the "Ring the bell" column has content, either when it's first added or when it's been changed?

Tyant

Andree. That worked. Thanks.

Andrée Starå

https://community.smartsheet.com/discussion/comment/391341#Comment_391341

Excellent!

You're more than welcome!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

afleming

Same issue. Simple automation when status changed to "Complete" update % to 100. Was working, now doesn't. Deleted and recreated - still doesn't work. So frustrating that something so simple doesn't work.