What is the best way to use Smartsheet to track questions and answers with multiple responses?

Sarahvani
Sarahvani ✭✭
edited 08/21/23 in Smartsheet Basics

I have a client who would like to both ask questions about their work product, and have the responses tracked in Smartsheet. This has typically been done through email exchanges with different coloured writing, but it's getting confusing and difficult to track the conversation (plus someone will reply to the wrong email, and lose half the answers etc. etc.). I presented a method which had three columns per 'round' of questions (i.e. Column one "Question", Column 2 "date asked", Column 3 "asked by", and then Column 4 "Response", Column 5 "Date responded" and Column 6 "Response from", then Column 7 "Follow up question", Column 8 "date asked", by whom and so on. The client hates having to scroll across the sheet.... Are there any other suggestions for how to handle this?

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