Support when making integrations

CarolLem ✭✭
edited 08/24/23 in Add Ons and Integrations

***Translated via Google Translate by a Moderator*

If the purchase of the Enterprise license is made, is the support service also offered? For training and support when integrating Smartsheet with the entity's systems?

Or does the support service have another cost?

In case you can help me on this question.



  • Paul Newcome
    Paul Newcome ✭✭✭✭✭✭
    edited 08/24/23

    It depends on how your account was set up. You will need to reach out to your Account Manager to find out exactly what was included and what will cost extra.

    Edit for clarification:

    Certain levels of support are included with an Enterprise account, but that is more generic support. More detailed support usually costs extra but can sometimes be included in the initial purchase.