Welcome to the Smartsheet Forum Archives


The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Double Entry from Webform

Alexis Scala
Alexis Scala ✭
in Archived 2017 Posts

Hi,

 

I am having an issue where we are using QR codes to access the webform on a mobile device and the data being sent through 2-3 times. There is double data and it is causing us to have to comb data and delete unnecessary entries. Is anyone else experiencing this and is there a way to make this stop happening?

 

Thanks,

 

Lex

Tags:
· Share on FacebookShare on Twitter

Comments

  • Shaine Greenwood
    Shaine Greenwood Employee

    Hi Alexis—

    To better understand the behavior, I have a few questions.

    Is this new behavior? Was the QR code working at one point but now it's not?

    Was the QR code recently changed?

    Does the form experience this same behavior if you use the web form link directly, not using the QR code? (Open the sheet and click the Forms tab at the bottom to get the form's direct link.)

    Does this happen with every device that scans the QR code? Does it happen with multiple QR code reader apps or just one?

    · Share on FacebookShare on Twitter
This discussion has been closed.

Categories