Setting up a free user without a free trial


We have been using Smartsheet for years to help manage and collaborate with clients on short term projects.

However we have noticed recently that when a client user is invited to edit or review one of our sheets, when they sign up they have to sign up to a 30 day free trial.

Naturally this puts them off signing up which means that they are reluctant to user our planning and monitoring sheets. Which in turn means that our project management efficiency suffers.

Is there a way to get around this ? It does represent a serious problem for us.

The help guides still refer to a free user compared with a free trial user but I cannot see how to establish a free user.