Workflow automation

jjluna

I created a workflow for an approval using the "Send to contacts in a cell"; however, the workflow is not firing with this option. If I use "Send to specific people", the workflow routes to the people listed. I have two contacts listed using the column type "Contact List" with valid email addresses. Any idea why the workflow will not route when using "Send to contacts in a cell"?

Any guidance is appreciated.

Andrée Starå

Hi @jjluna

I hope you're well and safe!

Can you share some screenshots? (Delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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jjluna

Are these screen shots helpful?

Paul Newcome

What do you automation setting look like (settings icon in top right corner when managing automations)?

jjluna

Are you referring to the automation permission?

Paul Newcome

That is what I meant.

Have you confirmed that the workflow is in fact not triggering, or is it triggering and the recipients are just not receiving the emails?

jjluna

The workflow is triggering, a new row is created, but the approval routing is not reaching the email destination when using "Send to contacts in cell".

Paul Newcome

Do you have other steps beyond just the approval in this workflow?

jjluna

Hi Paul,

I figured it out, thank you.