Work APps - Ticketing

Deb Harrison

Deb Harrison ✭✭

09/05/23 in Add Ons and Integrations

For the ticketing, can it be set that:

Once a technician is assigned a ticket they would be the only one able to edit it
If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated

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Answers

Itai Perez ✭✭✭✭✭✭

09/07/23

Hey @Deb Harrison ,
Can you please provide some more information? a screenshot would help as well.
Are you using Dynamic View?

Itai Perez
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