Work APps - Ticketing
For the ticketing, can it be set that:
- Once a technician is assigned a ticket they would be the only one able to edit it
- If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated
Answers
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Hey @Deb Harrison ,
Can you please provide some more information? a screenshot would help as well.
Are you using Dynamic View?
Itai Perez
Project Manager | Transformation Department
Gong cha
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