Work APps - Ticketing

Deb Harrison

For the ticketing, can it be set that:

1. Once a technician is assigned a ticket they would be the only one able to edit it
2. If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated

Itai

Hey @Deb Harrison ,

Can you please provide some more information? a screenshot would help as well.

Are you using Dynamic View?