Work APps - Ticketing

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For the ticketing, can it be set that:

  1. Once a technician is assigned a ticket they would be the only one able to edit it
  2. If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated

Answers

  • Itai
    Itai ✭✭✭✭✭✭
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    Hey @Deb Harrison ,

    Can you please provide some more information? a screenshot would help as well.

    Are you using Dynamic View?

    Itai Perez

    Reporting and Project Manager

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