Work APps - Ticketing

Deb Harrison

Deb Harrison ✭✭

09/05/23 in Add Ons and Integrations

For the ticketing, can it be set that:

Once a technician is assigned a ticket they would be the only one able to edit it
If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated

0 ·

Answers

Itai Perez ✭✭✭✭✭✭

09/07/23

Hey @Deb Harrison ,
Can you please provide some more information? a screenshot would help as well.
Are you using Dynamic View?

Itai Perez
If you found my comment helpful any reaction, Insightful, Awsome etc... would be appreciated🙂
https://www.linkedin.com/in/itai-perez/
0 · Share on Facebook Share on Twitter

Categories

Trending Posts

New Columns in SCC and Summary Sheets
Hello - we have added new columns via SCC and all MetaData and Summary Sheets. Any projects provisioned from the day we added forward are populating. Is there a way to refresh data on previously provisioned projects to get the data to populate?
Datashuttle: source not found when updated
I have a situation where a SharePoint folder is updated every week by uploading a file with the same name and columns each time. I have set up a Data Shuttle to upload this data to a datatable, but it doesn't work because the file is deleted and replaced. What other solutions do you suggest?
can you "view as" in dynamic view set up?
I'm renewing the settings for our portfolio of dynamic views and doing some clean up. As I complete, I'd like to be able to "view as Amber" or "view as Anthony" so I can ensure my end users are having the experience I believe I've designed. It feels like this is an obvious feature, but I don't see a way to do that. Am I…

Help shape the future of Smartsheet.
Share your ideas and feature requests.