Work APps - Ticketing


For the ticketing, can it be set that:

  1. Once a technician is assigned a ticket they would be the only one able to edit it
  2. If the technician requests additional information, the user can respond on a form that would populate the same row that has already been generated


  • Itai
    Itai ✭✭✭✭✭✭

    Hey @Deb Harrison ,

    Can you please provide some more information? a screenshot would help as well.

    Are you using Dynamic View?

    Itai Perez

    Reporting and Project Manager

    If you found my comment helpful any reaction, Insightful, Awsome etc... would be appreciated🙂