What's the best tool to track simple request that comes to our legal office?

CRosito

I work for a government agency and I'm in charge of tracking questions that come to our office, like what the question is, the topic, who is handling it, date of request and date completed, how much time it took (e.g., 15 minutes or 2 hours). Then maybe create reports on the type of questions that came in, how many request someone handled, etc.

Andrée Starå

 @CRosito

I hope you're well and safe!

I'd start with one of the Tracker templates available in the Solution Center. Have you explored them?

Also, how do you receive the requests?

More info:

https://www.smartsheet.com/marketplace/template-gallery#q=tracker&sort=%40created%20descending&numberOfResults=24&f:@app_type=%5BTemplate,Template-Set%5D&f:@language=%5BEnglish%5D

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

 @CRosito

I hope you're well and safe!

I'd start with one of the Tracker templates available in the Solution Center. Have you explored them?

Also, how do you receive the requests?

More info:

https://www.smartsheet.com/marketplace/template-gallery#q=tracker&sort=%40created%20descending&numberOfResults=24&f:@app_type=%5BTemplate,Template-Set%5D&f:@language=%5BEnglish%5D

Would that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

CRosito

Thank you, this helped. We typically get requests through e-mail or verbal.

Andrée Starå

@CRosito

Excellent!

Happy to help!

✅Remember! Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up/Awesome or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!