Automated text (SMS) messaging
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Would love to have automations set to send SMS (text message) to team members instead of email.
Comments
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Product team...Is there any way Smartsheet can support MMS protocol for sending notifications to mobile devices. It would be great if you could add MobileNumber as a column type, that would be able to trigger SMS/MMS message notifications.
Based on my testing using the Contact list column type, I can get the Alert someone workflow to trigger in Smartsheets.
Below is a snippet of what Smartsheet sent to the mobile recipient when using an email to MMS redirector gateway.
<!DOCTYPE html> <html> <head> <meta http-equiv="content-type" content="text/html;charset=utf-8"> <title>Test Msg 1</title> </head>
FYI...Most Mobile carriers have email to SMS/MMS redirector gateways. When I use a Contact list field containing the mobile recipient the workflow triggers, but SMS/MMS does not support <HTML> in the message body. The message is sent, but looks like garbage because of all the HTML.
To test a Contact list field yourself, enter the phone number in a "To" contact field on your sheet (my field was named {{SMS-Contact}}) and I used =IF(..) logic to add the carrier specific @ email suffix. Be sure to enter the full 10-digit mobile number, followed by the specific carrier gateway address. For example, 2121234567@mms.att.net for an AT&T mobile recipient.
Below is a list of some of the most common carrier gateways in the United States:
AT&T: number@txt.att.net for a normal text message (SMS), or number@mms.att.net for a multimedia message (MMS)
Verizon: number@vtext.com for both SMS and MMS messages
T-Mobile: number@tmomail.net for both SMS and MMS messages
Virgin Mobile: number@vmobl.com for both SMS and MMS messages
Note: These gateways change periodically and are not always published for non-subscribers.
If you don't know the phone number's carrier, you'll need to ask the recipient or use a carrier look-up service. You can enter their 10 digit phone number into a carrier lookup system such as CarrierLookup or FoneFinder.
