Error message: -1

MARP
MARP ✭✭
edited 09/25/23 in Smartsheet Basics

Has anyone else experience this error message while creating instructions for clients within Forms?



Answers

  • Genevieve P.
    Genevieve P. Employee Admin

    Hey @MARP

    That's a generic error message so there are many possible causes and it's difficult to identify what's going on from this image. I would recommend working with Smartsheet Support in a private channel to troubleshoot this!

    They will likely need a lot of information to dig behind the scenes. Please provide them with the following information and troubleshooting steps:

    • Does this happen on other sheets or just one sheet
    • URL of the sheet with the form
    • If you create a COPY of the sheet with Save as New, does it work?
    • The date/time that this issue started happening for you
    • Your browser types & versions, and what browsers you've tested
    • If you've tested other networks & your network speed
    • If possible, a screen recording of the steps you are taking to then see this error

    Thanks!

    Genevieve