Hi - I am receiving the following message on startup with the Desktop app
Any solutions would be much appreciated
I hope you're well and safe!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
I hope that helps!
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Hi @Stuart_Focus , if you end up submitting a support ticket will you post the results in this thread? One of my team members also received this pop up message.
Yes, please share. I too am getting same error now. Thanks!
i have submitted a ticket and will share once I hear back
@Stuart_Focus curious if you have received any feedback yet from your support ticket? Thank you!
I too have a user with this issue. Any updates? Thanks
I received a response to my ticket but unfortunately, it addresses the issue experienced in a browser, whereas my issue is related to the DESKTOP APP
I have requested a response to my original query.
However in case this information is useful to others, I have posted the SUPPORT response below:
Please note that if you find Smartsheet is not loading, not responding, or failing to display certain items, the cause may be related to your browser, browser version, or browser extensions or add-ons. The steps below will help you troubleshoot and diagnose issues that may cause the error message that you encountered:
If disabling extensions solves the issue, re-enable the extensions one at a time to see which one specifically was causing the issue.
If you are connected on a VPN, kindly connect without the VPN or Proxy (if possible) Kindly test it on another network to mitigate the issue
Good performance is at least 80% of the what you pay for (may vary on enterprise networks with bandwidth management. Some ISPs do not advertise/guarantee upload speeds
If performance issues are observed, please work with your IT and ISP to resolve thenetwork issues. If the speed test performs well, network congestion may be causing poor performance in Smartsheet. Please have your IT add network priority for the following:
Please refer to the Help Article below for more information.
If after performing the troubleshooting provided above did notresolve the issue, kindly provide us with these additional information tofurther investigate:
I also have the issue in the desktop app, so still awaiting a solution
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