Trouble reaching a human


Hey all,

I made a mistake in registering for some training at SmartSheet University. It has been like 2 weeks of trying to contact a human to resolve my issue. I have opened tickets, left messages, sent emails, .... and not 1 person has reached out to me.

Do any of you have any suggestions trying to contact someone? I would like to take the training next week but if this is not resolved I will be unable to. I can n0ot even select Contact Support as the topic here so had to select something else not relevant.



  • Genevieve P.
    Genevieve P. Employee Admin

    Hey @Jeff Drogseth

    Thanks for bringing this to our attention!

    Since this is a question relating to Smartsheet University, your Support tickets would have likely been forwarded to the Training team which is why you no longer see them in the portal. I'll reach out to that team to ensure they've been getting your messages, and you should hear back from someone before the end of the week.