Question about a user's email management

Mary Farmer

Scenario: Using the "Manage Email Address" function found under Profile in Personal Settings, a user adds a second email address, and makes it the primary address... The user then signs on with the 'new' primary email address. Will the items shared to the 'old' email address be accessible to the user when signed in under the 'new' email address? Or, is the "Merge Users" function necessary (I'd need to add both users to User Management first, in order to merge them...).

Thanks!

Mary

Paul Newcome

You shouldn't need to adjust sharing permissions or anything to ensure accessibility.

The biggest reason for Merge Users is if the emails are already associated to two different accounts. So if both email addresses have been used separately to log in, you won't be able to add one to the other as a secondary.

Mary Farmer

Thank you so much for your feedback @Paul Newcome !! It was pretty easy & worked great without the mail merge.

Paul Newcome

You shouldn't need to adjust sharing permissions or anything to ensure accessibility.

The biggest reason for Merge Users is if the emails are already associated to two different accounts. So if both email addresses have been used separately to log in, you won't be able to add one to the other as a secondary.

Mary Farmer

Thank you so much for your feedback @Paul Newcome !! It was pretty easy & worked great without the mail merge.

Paul Newcome

Happy to help. 👍️