Unable to display chart - Unable to read the source data

AnaL

I'm not sure why all of a sudden, when i share a dashboard, others cannot see the charts that i have created when in previous months, they were able. I can see it on my preview link, but others cannot. This is what is displayed:

please let me know what i can do to avoid this.

Paul Newcome

How are the charts set up?

AnaL

Charts created by chart widget and Data source is pulled from a sheet. They all used to work before with no problem and i can see them visibly on the dashboard but when i anyone else clicks the shared link, they see the error message. Even the preview page shows the graphs. I don't know what changed or what's causing this.

Paul Newcome

Double check the widget Viewer Mode settings. What do they look like?

AnaL

is that under widget behavior? If so, it says take no action

If not, where can i find widget viewer mode settings?

Paul Newcome

It should be right above the Widget Behavior setting. It will say "Viewer Mode".

AnaL

I don't have that - this is all i see:

Paul Newcome

And the data source is definitely a sheet and not a report?

Genevieve P.

Hey @AnaL (and Hi @Paul Newcome! Thanks for troubleshooting this!)

This week our Support team had a few reports where Chart Widgets that are based off of Reports are not displaying data to external collaborators, similar to what you're picturing above.

If your chart is based off of a Report as Paul noted, we are actively investigating this - in the meantime, please try creating a copy of the chart to see if this resolves the issue, or a copy of the entire Dashboard.

Cheers,

Genevieve

AnaL

Thank you@Paul Newcome and @Genevieve P. , the chart is not pulling from a report but from a sheet.

I have figured out that if we just change the widget behavior to Open Source, then the charts will show again.

Definitely a glitch that needs to be fixed.

Thanks,

Ana