Error When Provisioning a Project in Smartsheet

ewitt19205

This is the error I receive when provisioning this project in Smartsheet.

Things to note:

1) Customer Name and the Account Dashboard Name Match

2) I recreated the Account Dashboard as the old one was archived + added the new link to the 'Intake Sheet' for the project.

Any ideas on the reasoning behind this error and a solution to fix? Usually if the 'Account Workspace' is not available, Control Center let's you know on the screen before you provision a project. Control Center waited until the end of attempting to provision the project to give the error.

Genevieve P.

Hey @ewitt19205

My first thought here is that this can happen if you have an older version of a parent project that was deleted. You may want to look in your Control Center dashboard for the parent project - if you find something that doesn't open in Smartsheet, you'll need to delete that row in Control Center.

If this isn't the problem, please work with Smartsheet Support through a private channel where you can share screen recordings and provide more details.

Cheers,

Genevieve