Blueprint Summary Sheet blank despite no errors while Provisioning the project

IB_Smartsheet1

Hi

I had a new CC blueprint that I tested out with some projects last week and it was working fine.

Today, made some changes (added some fields to the Project Metadata fields and the same nee fields added to the Portfolio Blueprint summary sheet ). Have ensured columns types and names are matching.

My projects are provisioning fine (folder, workapp etc) and the Profile data is being carried from the Intake sheet to the Project level metadata sheet. Have kept the Project level Metadata sheet as the Primary and only source of data for the Portfolio Blueprint summary sheet in the CC configuration. 38 relevant fields from the Project level Metadata sheet are getting recognized in the configuration as Portfolio Blueprint summary fields. 6 fields are linked back (status, heslth etc) from the Portfolio Blueprint Summary to the Project Intake sheet (via CC config settings). These 6 fields are also getting updated properly in the Project intake sheet after the project is created via CC.

I am getting no errors while provisioning the Projects via CC (there were a couple of errors but those were resolved and no longer appearing). However, the Portfolio Blueprint summary sheet is appearing blank despite multiple refreshes over an hour. there is no data or creation of cell links visible on the Portfolio Blueprint summary sheet. Also saved the Portfolio Blueprint summary sheet as a copy and tried to create projects with that new sheet. Got the same result of a successful project creation, with a blank Portfolio Blueprint summary sheet.

Is anyone facing the same issue or aware of any outage?

JCluff

Hi @IB_Smartsheet1,

I'm not aware of any outage, and that is an odd error. Have you tried going to your metadata sheets and tracked whether there are outbound links?

IB_Smartsheet1

Hi @JCluff . Yes there are outbound links from the Project level Metadata sheet to the project plan sheet for some " good to have" information about the project being reflected on the project plan sheet. Both these sheets are eithin the reolicable project template folder. There are also some incoming links on the Project level Metadata sheet from the project plan sheet. There are no outbound liks from the Portfolio blueprint summary sheet to any other sheet. Are any of these usually responsible for such an error?

JCluff

@IB_Smartsheet1 No, but I was curious if your summary sheet was being populated elsewhere. If there are no outbound links to sheets outside items in your template folder then it sounds like a bug and you will need to escalate it to the support desk.

IB_Smartsheet1

@JCluff noted and thank you for trying to help with this.

Brian_Richardson

Is it just the added Profile Data items that are missing, or is your entire Summary sheet completely blank?

IB_Smartsheet1

The profile data emerged after a few hours all at once so must have been a one off issue. All good! Thank you for checking in