Notifications - Will duplicate e-mails be sent?

Marianne Wilshynsky

I am setting up quite a few notifications on a sheet. Alerts need to go out to 'Contacts in a Cell' as well as 'specific people'. In some cases, the same person could fall in more than one notification contact categories and could also be in the 'Specific People' list.

For example: Alert Contacts in a cell could be the 'Estimator', 'PM', 'APM' or 'Assigned To' where John Smith could be the PM as well as the Assigned To in the same notification. It is also possible for John Smith to be listed on the 'Specific People' alert list within the same notification. So, for this example, John Smith is listed three times (as the PM, the Assigned To and as a specific person). Would that mean he would receive three e-mail notifications from the same workflow?

Thanks!

Jeff Reisman

@Marianne Wilshynsky

That person would get multiple notifications, because each alert is treated as a separate action.

You could try using a helper column to reflect when the Assigned To is the same as the PM, APM, or Estimator, and use condition paths in your workflow to direct it down only one Action path.

Jeff Reisman

@Marianne Wilshynsky

That person would get multiple notifications, because each alert is treated as a separate action.

You could try using a helper column to reflect when the Assigned To is the same as the PM, APM, or Estimator, and use condition paths in your workflow to direct it down only one Action path.

Marianne Wilshynsky

Thank you Jeff! I will give the helper column a go.