Error when running a Data Shuttle workflow

I have a workflow synced to a Box document. Even though I've logged into Box and granted access through the Data Shuttle workflow, I keep getting an error message every time the workflow runs. The one time it says "Completed" isn't accurate - the run didn't actually complete.

The sheet only has 73,000 cells (2,150 rows, 34 columns). I'm not seeing any errors in the mapping or workflow.

What's going on with it?

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Brian_Richardson

Is it still erroring? I ask because we saw a bunch of Data Shuttle errors yesterday (10/16) too that have resolved on their own. I think there must have been an outage or problem with the backend. If not resolved I'd open a support ticket.

Danielle Wilson

@amy_ilearning If you're still having issues here, I'd recommend filing a Support Ticket!

amy_ilearning

I did start a support ticket - I got a response this morning and replied that I tried their suggested solutions and it still wasn't working but haven't heard a response from Smartsheet.

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